Jobs

Current Openings:

Workshop & Fulfilment Lead

Full-time | 4–5 days per week | Frome, Somerset

About Claverton

Founded in 2020, Claverton is a founder-led garden brand inspired by the enduring romance of the English garden. From Victorian-inspired cloches to plant supports, terracotta and garden hoses, we make beautifully crafted pieces rooted in traditional forms and enduring materials, with the belief that even the most practical objects should be beautiful.

Some of our pieces are made in our Frome workshop, while others are made for us by a small number of craftspeople and specialist makers. Every piece that leaves the workshop carries our name, so the quality of what goes out the door matters enormously to us.

The Role

We are looking for a practical, reliable and highly organised Workshop & Fulfilment Lead to take ownership of the day-to-day running of our workshop and fulfilment operation.

This is a hands-on, largely self-directed role at the centre of the business. You will own the packing and fulfilment of customer orders, quality checking of our products, stock management and general workshop organisation — working quickly and carefully to make sure everything that leaves Frome is exactly as it should be.

Alongside this, you will be responsible for keeping the workshop running smoothly — from finishing work and processing returns to managing packing materials, workshop sundries and stock records.

You will report directly to the Founder and work closely with our Operations Lead, while largely managing your own day-to-day workload once up to speed.

Key Responsibilities

Packing and fulfilling customer orders accurately and efficiently
Quality-checking every product before it is dispatched, with a genuinely sharp eye for detail
Preparing orders to a high standard, ensuring products are well protected and beautifully presented
Using our fulfilment and warehouse management software to send orders, print shipping labels and manifests, and track inventory
Carrying out finishing work and practical workshop tasks
Processing returns and replacement parts
Keeping the workshop tidy, organised and well-stocked
Managing stock levels across finished products, packaging materials, spare parts and workshop sundries
Ordering packaging, sundries and workshop materials when required
Very occasionally helping with nearby collections or drop-offs, where needed
Flagging quality, stock or fulfilment issues quickly and clearly
Suggesting practical improvements to make the workshop more efficient as the business grows

About You

Above all, you are reliable, punctual and highly organised. You take pride in keeping things running properly, notice what needs doing and can be trusted to manage your day-to-day workload without constant supervision.

You are practical, conscientious and methodical, with a sharp eye for detail and a willingness to get stuck in. You enjoy hands-on work, care about doing things properly and understand that pace matters — but never at the expense of quality.

You do not need to come from a luxury or garden background, but you do need to have real pride in your work and in maintaining a tidy, efficient and well-run workshop.

Skills & Experience

Some warehouse, manual, fulfilment or practical work experience
Reliable and punctual, with a strong sense of personal responsibility
Highly organised, tidy and methodical
Comfortable with manual handling — some of our pieces are heavy cast iron, and this is an active role with much of the day spent moving around the workshop
Good IT literacy — comfortable using fulfilment and warehouse management software to send orders, print shipping labels and manifests, track stock levels, update inventory records and order materials when needed
Self-motivated and able to manage your own workload with minimal day-to-day supervision
Experience packing fragile, heavy or high-value products desirable
A natural eye for process improvement desirable
Experience in a small business, workshop, warehouse, garden, interiors or product led environment desirable
A full, valid UK driving licence desirable

Details

Permanent, 4–5 days per week, based at our workshop in Frome, Somerset. There is some flexibility on working pattern and timings.
The role involves manual handling, periods of lone working and the majority of the day spent moving around the workshop.
Start date as soon as possible
28 Days Holiday per year
£28,000 - £30,000 salary, depending on experience.

Benefits include company pension, staff discount, flexible start and finish times by agreement, and the opportunity to be part of a small but growing team building a thoughtful British garden brand.

To Apply

Send your CV and a short cover note to jobs@clavertoncloches.com, telling us a little about your relevant workshop, fulfilment, warehouse or practical experience.

Formal qualifications are far less important to us than reliability, care, common sense, initiative and a genuine pride in doing things well.

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Administrative & Customer Service Coordinator

Maternity Cover | Part-time | Fixed-term | Hybrid

The Role

We are looking for an exceptionally organised, dependable and adaptable person to provide administrative and customer service support during a period of maternity leave.
This is a varied, hands-on role covering the day-to-day administration that keeps the business running smoothly, including bookkeeping, invoicing, order administration, wholesale support and customer service by email and telephone.

You will work closely with the founder and workshop lead, ensuring information is accurate, actions are followed through and customers, suppliers and wholesale partners receive a warm and efficient service.

As a growing business, our priorities continue to evolve. Alongside the core responsibilities of the role, there will be ad hoc tasks and projects, including administrative support for events such as the RHS Chelsea Flower Show and occasional assistance at photoshoots and other locations.

The role would suit someone who enjoys creating order, is comfortable working with numbers and systems, and is happy to work flexibly across different areas of the business as it grows.

Key Responsibilities

Processing online and wholesale orders and checking pricing, payment and delivery information
Raising invoices and maintaining accurate wholesale account and order records
Responding to routine stockist enquiries and sending catalogues, pricing and product
information
Liaising with the workshop lead regarding stock, production and dispatch
Preparing UK and international shipping paperwork and monitoring outstanding orders
Supporting the founder with samples, stockist follow-ups and account administration
Managing routine bookkeeping, including customer and supplier invoices, payments, expenses, credit notes and reconciliations
Keeping spreadsheets, trackers, customer records and internal documents accurate and up to date
Supporting supplier administration, purchasing and stock records
Preparing reports and providing general administrative support to the founder
Improving and documenting administrative processes as the business grows
Managing the customer service inbox and answering incoming telephone calls in a warm and professional manner
Responding to questions about products, orders, availability, lead times and deliveries
Resolving delayed, damaged or incomplete orders, including returns, refunds and
replacements
Maintaining Claverton’s thoughtful and personal approach to customer care
Supporting the administration and organisation of events, exhibitions and trade shows, including the RHS Chelsea Flower Show

About You

We're looking for someone who is exceptionally organised and reliable, comfortable handling numbers and varied day-to-day tasks, and warm and confident when dealing with customers, suppliers and stockists. You'll bring a calm, practical approach to problem-solving, a strong sense of initiative, and the discretion needed to handle commercially sensitive information.

Previous experience in e-commerce administration, wholesale or order management, or customer experience would be highly beneficial. Experience using accounting software such as Xero, and an e-commerce platform such as Shopify, is desirable, although training can be provided.

An interest in gardens, interiors, or design would be welcome, but is not essential.

Skills & Experience

Exceptionally organised, accurate and reliable
Warm and articulate when communicating with customers, suppliers and stockists
Confident working with numbers, invoices and bookkeeping records
Comfortable managing a varied workload and following tasks through to completion
Calm, practical and resourceful when resolving problems
Able to work independently and use your initiative
Dynamic and flexible, with a willingness to support different areas of a growing
business
Discreet when handling financial and commercially sensitive information
Confident using spreadsheets, email and cloud-based systems
Happy to travel occasionally for events, photoshoots and other business activity

Details

20 hours per week, ideally worked across five days to provide consistent administrative and customer-service coverage
Primarily home-based, with travel to our workshop in Frome approx. once a fortnight
Occasional travel to events, photoshoots and other locations as required
Some flexibility around major events and seasonal business priorities
Salary: £20,000 per annum for 20 hours per week.

This is a nine-month, fixed-term maternity cover position beginning on or around 1st September 2026. There may be scope to extend the contract or discuss an ongoing role within Claverton at the end of the fixed term, depending on business needs at the time; however, this cannot be guaranteed.

Benefits include company pension, staff discount, flexible start and finish times by agreement, and the opportunity to be part of a small but growing team building a thoughtful British garden brand.

To Apply

Send your CV and a short cover note to jobs@clavertoncloches.com, telling us a little about your relevant experience.